Wednesday, July 23, 2014

Introduction to Hypoliquidemia

The venerable University of Texas MD Anderson Cancer Center in Houston will accept patients with traditional Texas Medicaid health insurance, and some patients in Medicaid managed care plans. Memorial Hermann, another large health system in Houston, will accept traditional Medicaid patients and also those in Medicaid managed care plans. Neither institution will accept the Blue Cross Blue Shield HMO silver plan sold on the Affordable Care marketplace, according to NPR, and as clearly outlined on the MD Anderson website. As it turns out, the conservative state of Texas is able to obtain best in the world health care for its poorest and sickest citizens, while the private market representative, Blue Cross Blue Shield in this case, is barring its “customers” from the best and most popular Houston hospitals, including the public system (!), and all the doctors that go with these hospitals. This situation is hardly unique to the Lone Star state.

The Affordable Care Act (ACA) is mandating that insurance companies take as much money from people as they are presumed to be able to pay, then proceed to top it off with taxpayer subsidies to make up for any shortcomings, and engage in these activities without discrimination based on formerly diagnosed illnesses. For their part, the people are mandated to make these payments, whether collectively through the government, or individually through their own pocketbooks, or most often both. While the ACA prescribes in great detail the mandatory flow of money from the people to health insurance corporations, and the services due to the people in return, it leaves the definition of the means by which these services are to be provided largely to the wisdom of the corporations, as long as they can show that, theoretically, the services can be provided. And indeed in many cases, many people, in practically every state, are now receiving excellent theoretical coverage for theoretical medical services.

If you happen to have cancer, and are looking to purchase health insurance, no insurer can turn you down or charge you more because of your preexisting condition. Thanks to the generosity of the ACA, you can select any one of the diverse insurance plans offered by each payer. You can choose a plan with a tailored, high-performing network focused on keeping you healthy, which includes almost no cancer hospitals and no cancer specialists, or you can buy a lusher and more expensive plan that includes some cancer facilities and doctors, or you can buy an exorbitantly priced health insurance plan that includes the likes of MD Anderson Cancer Center. If your cancer is found after you enrolled in that affordable plan for healthy people, you can always decide to switch to a plan that treats cancer and pay the difference. It’s all up to you, and the cash in your wallet, because now you have choices you never had before the ACA was enacted. This has absolutely nothing to do with preexisting conditions. It has to do with high-performance, tailoring, focusing and all sorts of other patient-centered features and benefits.

With great choice, comes great responsibility. All but the most expensive plans available for your selection on the Affordable Care marketplace, and most employer based insurance plans as well, are consumer driven. Basically you get to make all the big decisions regarding your health care and you need to empower yourself to rise to the occasion if and when disease or accidental misfortune materializes in spite of the system’s best efforts to keep you healthy. For those with little expertise in insurance jargon the best illustration may come from the home mortgage market. See, your affordable health insurance plan is very similar to the pre-2008 affordable mortgage for your pre-2009 home. In addition to your affordable monthly payments, there is a balloon payment due the day you are diagnosed with cancer, heart disease, or just slip and fall while cleaning the gutters. This payment is also known as your high deductible, and unlike your mortgage balloon payment, your high deductible is a self-renewing source of anguish, which springs back to life every January 1st.

There are handy calculators available to let you estimate the size of your balloon payments, and hospitals are setting up specialty services to evaluate a new vital sign called “liquidity” before any procedures are undertaken. Think of it as an expanded pre-op clearance. If your liquidity is lower than the price of your treatment, hospitals may help you elevate liquidity levels through various financial instruments, such as credit card debt, and refinancing for your balloon payment. It is not by accident that entities with brilliant track records in financial markets, such as Citigroup, are seizing the emerging opportunities in the brand new health care financing market, and are introducing innovative solutions “designed to simplify and enhance the healthcare payment experience”.  Be on the lookout for more innovation here, since this market is projected to run into the hundreds of billions of dollars by the end of the decade.

To bridge the gap between our vibrant financial industry and our old and tired health care system, a new diagnosis seems to be in order. Hypoliquidemia is a disease of the financial system. It is characterized by low levels of liquid cash in your bank account, low credit scores and low socioeconomic status (SES). Other signs and symptoms may include anxiety, depression and various phobias. Hypoliquidemia is diagnosed through a series of evidence based standardized screenings, ported from the financial industry and administered by your whole-person oriented care team. Moderate hypoliquidemia is severely exacerbated by prolonged encounters with the medical system, and although not a life threatening condition in otherwise healthy individuals, it may be lethal when comorbid with other severe illnesses.  The secondhand effects of hypoliquidemia can be extremely debilitating to hospitals and physicians who fail to take the necessary financial stewardship precautions when treating large numbers of hypoliquidemic patients.

Physicians, primary care docs in particular, are at increased risk of being affected by the spread of hypoliquidemia, since they are usually the first point of contact for patients entering the health system, and also because they lack the sophisticated diagnostic tools needed to measure liquidity levels before medical services are provided. The most likely effect of treating low liquidity populations consists of increasing levels of uncollectable bad debt. The only known protection mechanisms for individual physicians are to require cash or credit card payments at the time of service, or to avoid encounters with potentially hypoliquidemic patients altogether, i.e. those with ballooning high deductible insurance plans. Finally, according to a must read article in Managed Care, hospitals are already setting up “financial screening techniques that stratify access to their services” because “having an insurance policy will not guarantee access to care in the future”.

Hypoliquidemia is reaching epidemic proportions in the U.S. and there is no cure in sight, and there will be no mercy either. For the desperate, there is an old folk remedy which has been used successfully by inadequately liquid citizens in need of nursing home care in their old age. To attenuate the effects of hypoliquidemia on serious comorbid conditions, you need to counterintuitively drive your liquidity levels to zero. You need to quit your job, assuming you have one, and deplete any and all meager assets you may still have. Since regulatory climate is extremely important to treating hypoliquidemia, you may have to move to a region with suitable environmental controls. Once all these steps are executed successfully, you should be able to qualify for Medicaid and gain access to academic centers of excellence, including places like MD Anderson Cancer Center, if that’s what you need to survive. The most common side effects of this remedy are: premature death before the course of treatment could be completed, persistent exacerbation of hypoliquidemic symptoms, suicidal ideations and universal health care delusions.

Friday, July 11, 2014

Health Care for the Poor: The Sequel

In a previous post, I described how the American health care system is morphing into a system designed to service impoverished populations, and concluded that the transition “will take time, thoughtful planning, lots of innovation and a carefully cultivated disdain for human life”. However, a new blog post from Dr. Peter Ubel makes me think that it may not take that much time after all. It seems that Dr. Ubel has been “writing a bit lately on the need for health care providers to talk with their patients about health care costs”, and it seems that some have pointed out that this sounds very much like rationing of care for poorer citizens.

In a Forbes article explaining why this type of criticism is “misguided”, Dr. Ubel is pointing out that individual patients may have different preferences and it is entirely possible that a “patient who pays 20% of the cost of a $100,000 chemotherapy treatment might decide that the potential benefits of the chemotherapy are outweighed by the $20,000 in out-of-pocket expenses they will incur”.  If the empowered patient has $0 in his wallet, division by zero would indicate that the potential benefits of life-extending or even life-saving treatment would be outweighed by a factor of infinity.

Having settled the rationing argument, Dr. Ubel is proceeding to suggest an innovation that should help “providers” bring costs into treatment decisions, not necessarily for everybody, but just for “those who are financially distressed by the cost of medical care”. Since most “providers” don’t know much about costs of treatment, the “financially distressed” will be directed to “walk down the hall and talk to one of the billing experts in the clinic”, because “meeting with this kind of a financial expert will help patients gain a fuller sense of the costs and benefits of their health care alternatives”.

I am not sure how the “billing expert” turns into a “financial expert” in the span of one short paragraph, or how one gains a fuller sense of treatment benefits after a conversation with a coder in the back office, not to mention the technical problems in clinics where the “financial expert” positions were outsourced to India through this or that cloud-based EMR company. Presumably to address these difficulties, Dr. Ubel proceeds to list all sorts of philanthropic Internet startup companies that will help patients figure out costs of care, largely out of the goodness of their hearts. Consistent with his other articles, Dr. Ubel is advising physicians to not “resist this inevitable trend”, but rather “embrace the opportunity to help their patients better understand the full ramifications of their healthcare alternatives”.

Since unlike Dr. Ubel, I don’t find it “relatively straightforward to imagine a shift in our clinical paradigm, where physicians alter the flow of patients in their clinic” to send poor people to the back, I would like to suggest a different solution which should require no imagination at all. Let’s make poverty a disease, most likely one of those “lifestyle” diseases. Instead of just V codes, let’s give it a few regular ICD-9 codes and plenty of ICD-10, and let’s add a special CPT code for ancillary “financial expert” services that can be billed incident to a physician visit for patients diagnosed with Poverty and proper manifestation codes of commercial insurance or no insurance (which is basically the same thing when you have Poverty). Note that publicly insured individuals can only be afflicted with unspecified Poverty, and do not have out of pocket manifestations, so their claims will fail medical necessity checks and will be denied.

If you think about it, Poverty fits very well in the documentation templates of any EMR. For the HPI section, Poverty can be acute or chronic and it can have date of onset and duration. It certainly has severity levels, and it can be better with some things and worse with others. Poverty has well known co-morbidities and you can even reasonably document previous treatments. Both the Family and Medical Histories can accommodate Poverty in relatives and previous bouts of Poverty in the patient. We will need to formally add an organ, or system, to both ROS and Exam sections, and the canned Normal findings could be something like “wallet plump to palpation, credit scores clear with no discharges and no late payments”.  

Poverty with commercial insurance or no insurance manifestations, is of course a secondary ICD code which cannot be billed on its own (you are a doctor, not an accountant), so before you can document your assessment and plan for the primary diagnosis, you will need to send the patient for a “financial expert” session, either in the back of your office, or at an outside facility, just like an x-ray or a cardiology consult. After the patient has been carefully made to understand that the benefits of $100,000 chemotherapy are outweighed by the lack $20,000 in her pocket and the unavailability of assets, loans or other debt instruments, you can complete your assessment and add orders for affordable hospice medications to her plan. This can be done remotely through secure email to save the patient the inconvenience of one more visit, and the care plan can then be shared with the rest of her care team via health information exchange facilities.

After five long years of political bickering, the solution to our health care problems now emerging from all our legislation, regulations, court battles and billions of dollars to "support transformation", seems to be one which requires doctors to take poor people to the back room, one by one, and educate them on the fiscal subtleties barring them from access to proper medical care. Why try to fight this brave new system? Why resist this inevitable trend, when you can embrace the opportunity?

And there is indeed great opportunity here. First, reimbursement rates for Poverty consultations are bound to be fabulous, and the prospects of “shared savings” are almost boundless. Second, the old coder in the back office may be a poor match for “financially distressed” people, and there is no denying that medical knowledge should help things along, and an MD could be the most effective consultant. So perhaps MDs with MBA degrees will finally be provided with a proper venue to exercise their craft, and perhaps a new specialty will rise to the forefront of value-based health care. May I suggest Paupertology (: the branch of medicine that deals with ability to pay disorders of the poor)?

Monday, June 30, 2014

The Ethics of Big Data Workers

A new study was published in the Proceedings of the National Academy of Sciences of the United States of America (PNAS). The study is titled “Experimental evidence of massive-scale emotional contagion through social networks”, and it analyzes an experiment on Facebook users conducted by Facebook, in collaboration with researchers from UCSF and Cornell, almost two years ago. The experiment was a success, as it showed that Facebook was able to alter the emotional state of its users by making subtle and deliberate changes to the content users were shown in their news feeds. The study was subsequently edited for publishing by a Princeton professor, and accepted for publication by the prestigious National Academies, which by the way include the Institute of Medicine (IOM).

The experiment “manipulated” the News Feeds of 689,003 people, randomly selected, and then measured the effect on the subjects’ own Facebook postings, due to increased exposure to either positive or negative content from their own friends. The results show modest but significant ability to affect people’s emotional state by ever so slightly altering what they see on the Internet. The study concludes by pointing out that “the well-documented connection between emotions and physical well-being suggests the importance of these findings for public health”. And if this line of thought leadership is not creepy enough for you, there is one more little thing to note here. The subjects of this bold experiment had no idea that their friend feeds were being manipulated and that they were being studied by Facebook.

According to The Atlantic, who first broke the story, neither Facebook nor the authors were available for comments. However, the Princeton professor who prepared the study for publication, Prof. Susan Fiske, agreed to talk with The Atlantic reporter. It seems that she had some initial concerns which were addressed by the authors when “they said their local institutional review board had approved it—and apparently on the grounds that Facebook apparently manipulates people's News Feeds all the time... I understand why people have concerns. I think their beef is with Facebook, really, not the research”. Yes, the research itself is "inventive and useful", according to Prof. Fiske, and its “originality” should not be lost because “ethics are kind of social decisions. There's not an absolute answer. And so the level of outrage that appears to be happening suggests that maybe it shouldn't have been done...”  As it turns out, now that we know about the study, Prof. Fiske is “a little creeped out, too”.

The idea here seems to be that the definition of ethics at any given time depends on the personal opinion of those in the know. So if you conduct experiments on human subjects in secret, it is only your opinion that counts towards the definition of ethics. If the study becomes public, and if the public has a different opinion about ethics, you just say oops, maybe we shouldn’t have done that, but the results are way too cool, so let’s use them anyway. If indeed the study was approved by the review boards at either UCSF or Cornell, and contrary to explicit PNAS policy, there is no note to that effect in the article, it also appears that institutional review boards at academic centers will approve experiments on human subjects without consent or notification based on a solid track record of similar transgressions that went unnoticed and unchallenged in the past. Stated discomfort and feelings of creepiness emerge briefly only after public disclosure, and then we move on to the next adventure.

This little experiment is a perfect illustration of what Big Data can do for us. Big Data can spread mass happiness without “in-person interactions and nonverbal cues”, which can in turn induce “physical well-being” and ultimately improve the health of the public, at presumably much lower per capita costs. Here you have it; two of the Triple Aim goals are easily achievable by technology alone. All we need to figure out now is how to hit our third goal of better care for the individual, and this too is amenable to Big Data solutions once we get past the “creepiness” hurdle.

A recent article from Bloomberg describes precisely how highly individualized care is already provided to more fortunate patients through the beneficence of Big Data. Mammoth hospital systems turned health insurers, or just apprehensive about having to accept risk for their patients’ outcomes, are purchasing information from Big Data brokers, including credit card purchases, household and demographic information, and who knows what else. When combined with clinical and claims data these entities already have, Big Data allows health corporations to profile their customers and identify not only the ones that may put them at increased financial risk in the future, but, according to The New York Times, also the customers most likely to bring in increased revenues. And just like any other big business, health systems can then devise marketing and outreach strategies to mitigate their risk and increase their profits. Or in terms better suited for public consumption, they can provide better patient-centered care to individuals to help them get healthy and stay healthy. Problem solved.

Big Data is by definition a weapon of mass destruction. Some have likened Big Data to nuclear power, which can be used for unspeakable horrors or for the public good. This is an apt analogy, if we remember that nuclear power was first used for mass destruction, then it was (and still is) used for terrorizing nations, and when it is used to generate electricity, mountains of safety measures must be employed, and even then accidents do occur with dire consequences. Following the public discovery of unprecedented government surveillance on citizens’ communications (yes, that is Big Data), President Obama asked us to remember that "the folks at NSA and other intelligence agencies are our neighbors and our friends", and that they “are not dismissive of civil liberties”. Of course not, and the folks working in nuclear weapons plants, or nuclear reactors are also our friends and neighbors, and they are not mass murderers either. And yet, we found it necessary to enforce strict regulations on their work, instead of trusting their better angels and personal ethics.

The Facebook trial balloon floated nonchalantly by the National Academy of Sciences to gauge public reaction to mass psychological experimentation on people is most likely indicative of a much larger iceberg in the making. Creepiness is not a legal term and right now we are allowing every garage entrepreneur, every corporate entity and every governmental department to collect, distribute, sell, purchase and utilize unlimited amounts of Big Data for any purpose they see fit, including mass deception of the public, with no legal guidance and no legal consequences. We would never dream of a similar arrangement for nuclear materials. The polite reactions from self-appointed “privacy advocates” urging “transparency” and “patient ownership” of their data are woefully inadequate, because they demonstrate an utter lack of understanding of what Big Data is, how Big Data works, and how Big Data is being used. Besides, this is not about “privacy” anymore. This is about freedom, liberty and the non-enumerated right to human dignity.

Monday, June 23, 2014

We are Number Last

The Commonwealth Fund just published its fourth Mirror, Mirror on the Wall study comparing the U.S. health care system with other countries, and as in all previous studies, we ranked as the absolutely worst health care system in the developed world, bar none. Yikes. The Commonwealth Fund studied many health care domains, and we didn’t rank in first place for anything. The best we managed to do is place a lackluster third in the subcategory of Effective Care. The United Kingdom, on the other hand, with its socialized medicine system, took first place in almost every category, and the Swiss came in second.  That’s almost enough to drive a proud American into deep despair, and as the report bluntly states, “The claim that the United States has “the best health care system in the world” is clearly not true”. To add insult to injury, ours is also clearly the most expensive system in the world, and no, that doesn’t count as being #1 for something.


The authors of the Commonwealth Fund report are gracefully doing their best to cheer us up and give us hope, by pointing out that “[s]ince the data in this study were collected, the U.S. has made significant strides adopting health information technology and undertaking payment and delivery system reforms spurred by the Affordable Care Act”. It may be okay to hope that the next Mirror, Mirror report will show us moving up a couple of notches, instead of continuing to be the laughing stock of all developed nations. So how do we go about improving our scores? Adopting health IT is obviously the first thing, and then we need to “encourage more affordable access and more efficient organization and delivery of health care, and allow investment in preventive and population health measures”. Sounds like a plan.

Except, one thing in that picture looks very peculiar. The United Kingdom, the poster child of frugal and immaculate perfection, scored almost as bad as we did in the only domain that can be regarded as an outcome: health. The bon vivant French people, with the worst access to care and horrific patient-centeredness, seem to enjoy the healthiest lives of all (and Jefferson is finally vindicated). Looking further, it seems that Sweden, where care is of abysmal quality, but most equitable and efficient, came in second in healthy lives and third overall. Can something even be simultaneously of low quality and very efficient? Can a country have dangerous, ineffective care, like Norway, and still be ranked comfortably in the middle of the pack? For inquiring minds of the confused variety, the study provides more granular data points to peruse, so let’s dive in.

Over at the Incidental Economist blog, Dr. Aaron Carroll is warning us to stay away from “Zombie arguments defending the US healthcare system”. Fair enough. Let’s not worry about the U.S. system, or any system, and let’s even hold back on questioning the much too flawless results of this or that system. Let’s just look at the data. There are four major domains in the study: quality, access, efficiency, equity and healthy lives. Without splitting hairs, healthy lives can be considered an outcome of efforts in all other domains, but of course, it shouldn’t be, and the study authors acknowledge that the health care system is “just one of many factors, including social and economic well-being, that influence the health of a nation”. Completely agree. In which case, it is unclear to me why healthy lives measures are factored into the rankings of health care systems, straight up with no weighting or adjustments.

Let’s dig in a little deeper.  The quality domain is divided into four subdomains: effective care, safe care, coordinated care and patient-centeredness. Without debating this particular definition of quality, let’s look at how effectiveness is measured on two axes, preventive care and chronic care, each one assessed based on a series of data points. So for example, the first three prevention measures are: 1) the ease of printing out lists of patients due for preventive care; 2) patients who received preventive care reminders; and 3) patients routinely sent computerized reminders for preventive and routine care. I would call this triple dipping, because the only measure that actually counts here is whether patients received reminders or not, and how they responded, which was not measured at all. Whether it is easy to “print out” lists, or whether people are bombarded with computer calls that nobody picks up the phone for, is irrelevant.

The U.S. was ranked 3rd for patients receiving reminders and 7th for the other two useless measures. The UK ranked 1st for the useless measures and 5th for the mildly pertinent measure. For the remaining preventive measures, dealing with lifestyle advice provided by physicians to their patients, the U.S. ranked 1st and 2nd overall. To assess effectiveness, I would have expected perhaps a ratio of reminders sent, to reminders acted upon by patients, or at least reminders received, instead of an average score for those two, plus some strange measure about printing lists to paper.

The chronic care portion of the effectiveness subdomain illustrates yet another logical flaw in the study. Similar to the preventive care measures, here too the U.S. scores decently on actual chronic care activities, and poorly on ease of producing lists. But the bigger issue is the one measure evaluating cost barriers to adherence, and as expected the U.S. scored poorly on affordability, which is what this measure is all about. It may be fine to blast the U.S. system for being expensive, but to say that we are paying too much for a bad system, while assessing badness based on the system being expensive, is circular logic that should have no place in serious scientific conversation. 

Another, rather perplexing methodology flaw, is the many repetitive questions with conflicting answers that were nevertheless dutifully added as is to the averages. Questions of this type are routinely included in surveys to validate answers, but are not meant to be independent data points. For example, how is it possible to have a bad score on primary care docs receiving discharge summaries in general, coupled with a good score on receiving discharge summaries in a timely manner? You can keep on digging if you are so inclined, but my general impression is that the data in the analyzed surveys are neither sufficient, nor pertinent enough to allow for meaningful rankings of national health care systems. Let’s also note that all data is derived from surveys. Even if surveys would be classified as objective observation, which they are not, how can we infer causality from a narrow observational study?

And here is my biggest problem with these rankings and the subsequent conclusions drawn by the Commonwealth Fund, i.e. more computerization, more preventive care, more population management, or in other words more corporate and data driven health care. The study authors are basing their findings on a subset of indicators subjectively selected by the survey designers. What about the heaps and troves of other indicators that may also be pertinent to these findings? For instance, the average primary care panel size in the UK is a little over half the average panel in the U.S., and most primary care is delivered in small private practice, by primary care physicians who are better paid than UK specialists. Are those things pertinent to the UK stellar performance on all study domains? I don’t know, and neither does anybody else until a proper study is conducted.

Looking under the lamppost for lost keys is not a scientific method of inquiry, and when we can’t find said keys, it is not proper to blame the low wattage of the lamp. There is nothing in those surveys supporting the conclusions and recommendations put forward by this report, other than faith and preconceived opinions which were neither validated nor disproved by survey responders. There is no indication that the U.S. is an outlier in health information technology, preventive care or population management, and there is zero indication that these factors are the most salient factors in the performance of a health care system.

Does the fact the U.S. is the only country in this cohort where poor people are segregated away into special insurance plans that pay doctors and hospitals below cost, have anything to do with our poor numbers for Equity and Access? Does the for-profit nature of our system affect the exorbitance of our costs and hence all study domains? Are these things perhaps a tad more important than the ease of generating and printing out lists of patients? We may never know….

It is proper to observe, as the Commonwealth study does, that all other countries have universal health care, while the U.S. does not. It may even be logical to assume that such a huge systemic difference must in some ways adversely affect our outcomes. But it is nothing short of perplexing to conclude that the remedy consists of mixing a tiny bit of our overpriced (and yes, best in the world) medicine, with lots of corporate run analytic dashboards, followed by universal administration of this homeopathic concoction to innocent people.

Monday, June 16, 2014

Health Care for the Poor

There are over 16,000,000 American children (21.8%) who live in official poverty and double that number who are just poor. This is not happening in an obscure country, in a continent far away. It is happening right here, across the street from you. For those enjoying a good episode of Duck Dynasty, these are not children of illegal immigrants, and the vast majority is white kids. Over 44,000,000 American children (more than 1 in 3) were served by Medicaid and the Children’s Health Insurance Program (CHIP) in 2012. You can look at these numbers and be proud that we are helping more kids get proper health care, and you can listen carefully and hear the underlying narrative of an America raising its future self in abject poverty. Redirecting your gaze to our health care reforms, you should now understand that American health care is being transformed precisely to service this impoverished future. We are now building a health care system for the poor, the jobless, the uneducated, the huddled masses, rising from within.

It would have been much easier to reform health care in America if we had the patience to wait a couple more decades until 80% of our children end up living in poverty, but in its infinite wisdom, our progressive government has decided that it is better to be prepared for this inevitable future of ours, and the sooner the better. Unfortunately, the remnants of what was once America the beautiful, are having a hard time understanding the dire need to reform health care for a posterity that looks eerily like Charlie & The Chocolate Factory. Fortunately though, we do live in the disinformation age, hence reeducating the public to see the preemptive benefits of the new ways, is just a matter of devising a solid marketing campaign.

Less is More

Simplicity, as any marketer can tell you, is the key to effectively inducing mass acceptance of new ideas.  Less is more. In this case less verbiage is more effective, but we don’t really need to get into subtleties. Plain less is just more of whatever you want more of. Let your imagination complete the message. Less is more, and less is always more, and more is actually less, and why would you settle for less, when you should rightfully have more by having less. Is there anyone out there that doesn’t know for sure by now that in health care less is more? Less superfluous tests, less useless screenings, less harmful drugs, less dangerous treatments, and all the misfortunes resulting from more of the same, in article after article, book after book, interview after interview, spread far and wide, less is more.
  
Note how everything is prepended with an onerous adjective to soften the ground and minimize resistance to the idea that less is not just more, but less is good. The next step is to point to research showing that more bad things are bad for you, and then extrapolate to stating that more of everything is bad for you, while all the time using undesirable adjectives before every noun. Less paternalistic doctors, less irresponsible ER visits, less murderous hospital stays, less confusing choices, less is always more. Always, because poor people need to internalize and accept that less is all they can ever hope for, and less is better than nothing at all.

Too Many Choices

Having no choices at all is usually associated with totalitarian regimes, but even in a free country beggars cannot expect to be choosers, or as insurance executives tell us, we are more "sensitive" to prices than we are to choices when we shop for health insurance. It seems we relish the idea of having less choices (less is more, remember?). Therefore, we have narrow networks, which are being rebranded to high-performing networks as we speak, to improve moral. The talking points say that narrow networks are cheaper because in return for lots of customers, doctors and hospitals, hungry for more patients, are giving the insurer greater discounts. So let’s see: it would be cheaper to only have NYU Langone and maybe Sloan-Kettering and their doctors in your narrow network, than having dozens more area hospitals and thousands of other doctors, right? Well, not quite, because poor people do better with surroundings more concordant with their station in life and we should be more thoughtful in the choices we make for them.

We are very fortunate to already have a health care program designed from the ground up for the poor, so there is no need to start from scratch. As millions and millions of American Homo sapiens are descending from trees and gaining health insurance for the first time in their life, two distinct choices are emerging from innovative public/private partnerships. Those who have reached stable poverty are rewarded with free access to tailored networks custom built for their needs, and those who are still struggling to get there, are gradually eased into similar networks, while all obstacles to achieving perfect poverty are slowly removed from their wallets. The hope is that all our citizens will one day benefit from Medicaid, at which point we can truly begin to mold our nation for the future.

Who’s Your Daddy?

Poor people all over the world are acutely aware of being powerless to change their circumstances. Previously free and proud Americans are not likely to march willingly into the confines of poverty, unless of course, we can convince them that health care for the poor is actually an exercise in empowerment for the people. That’s a tall order for the best marketers, but we are executing on it flawlessly and brilliantly, because we had the wisdom to learn from past mistakes. Back in the nineties, America and its doctors rebelled against the yoke of managed care, and the HMOs pretty much failed. Today, we start fresh by breaking the unholy alliance between patients and their doctors, instead of expecting this to be an outcome of reform.

First we tell people that doctors are bossing them around too much, and that they keep secret documents about their patients. Empowered patients have a right to not let doctors advise them, and to see those classified files where all sorts of horrible things are written about each patient. Then to support our case, we establish through well researched anecdotal innuendos that doctors are greedy, incompetent, careless, and cannot be trusted. Next we make fun of people who “like” their doctors and want to “keep” them (like pets or old tee shirts), and we make sure that having the same doctor for lengthy periods of time is impossible going forward. Finally, we establish the insurer or the government to be your lord and protector in the perilous journey through the doctor infested waters of a “fragmented” health system. So let’s try that again, and this time we want the right answer: who’s your daddy now?

The New Normal

The transition from being a free and wealthy nation to being just another medium size impoverished country, studded with magnificent sultans, may trigger a bit of anxiety, some anger and certainly lots of sadness in America. It is also well documented that mental disease is rampant among the poor, so we need to prepare. The old premise of an individual right to pursue happiness is now being upgraded to a personal responsibility to be happy. Screening for depression is becoming mandatory for all adults and children over thirteen years of age, and depression is assessed based on answers to nine questions, sometimes over the phone. Back in 2005, studies estimated that almost half of Americans experience some sort of mental disorder during their lifetime. With the recent expansion to the definition of mental disorders, it is clear that by now the vast majority of Americans are pathologically disturbed.

But then again, if we are all hopelessly sad, overly angry and addicted to caffeine and such, aren’t we the ones that are “normal”? And perhaps the minority living in gated communities, unaffected by the looming better tomorrow, should be labeled with some sort of new disorder. We’ll leave that to the DSM VI (and the courts), and for an immediate solution to the poverty induced new normal, I would like to suggest a little innovation derived from dental medicine. Instead of wasting time and money on integrating behavioral health into routine primary care, why don’t we just cut through the chase and throw some Lexapro into the water supply? The new abnormal minority is not very likely to drink from a faucet anyway, so they should be safe.

High Tech

Our success at keeping everybody informed, empowered and controlled, hinges on getting high on technology. This was the one missing piece in past attempts to create proper value chains, and just plain chains, for our citizens. Now that we succeeded in gluing most humans to a miniature computer permanently connected to our grid (sticking with calling it a phone was a brilliant marketing achievement), the rest is history in the making. If health care were a product, we could ship its manufacturing to where we ship all manufacturing, and make enough plastic versions of the original to satisfy our poor. But health care is a service, and here is where high tech comes to the rescue. By making enough hardware and enough software, and by strategically repositioning venues, you can productize services into manufactured goods. That’s how we replaced mom’s laborious cooking with packaged foods, for most poor people. And that’s how we will replace health care with health maintenance for the same. It will take time, thoughtful planning, lots of innovation and a carefully cultivated disdain for human life, but I have no doubt that our leaders will guide us safely to the bottom.

Sunday, June 1, 2014

It is Time to Stifle Some Innovation

Stifling innovation is a very bad thing. As a society it is incumbent upon us to let innovation breath free, prosper and multiply, because innovation is good for us. All innovation is good for us, even if it doesn’t look that way initially, because you never know when a seemingly useless innovation will spawn that one innovation that will save the world. Hence, we should not try to look innovation in the mouth and we should not attempt to discriminate between innovations that seem worthy and those that look and sound like snake oil of days gone by, or much worse. We should just lay back and let ourselves be immersed in the fragrant, colorful and relaxing innovation bubble bath.

Health care innovation comes in three basic flavors, scientific discovery, technology utilization and operational model. What distinguishes enlightened societies from those left behind is the ability to harmonize all three domains of innovation to benefit individuals and as a result society as a whole. Health care in America is in trouble because this paradigm is broken now. Jonas Salk with his scientific discovery financed by the dimes of regular people and placed back into the public domain, could not happen today for two reasons. First, no activities can be undertaken in our time without the potential for massive profit to somebody. Second, few if any individuals are in a position to have and exercise the courage of their convictions, unless of course they happen to be billionaires. The upheaval engulfing health care today is not driven by a desire to alleviate the suffering of small children. Our health care is being transformed in a bipolar process whose diametrically opposed goals are to reduce the costs of care while maximizing the profits extracted from caring for sick people. This is an accounting exercise where the services and passions (and, yes, ambitions) of great scientists and great humanitarians are not welcome anymore.

Technology Innovation

Accounting of dollars and cents, which is what our lives are being boiled down to, is by definition based on what we used to call data, or numbers, and what we now call Big Data, or surveillance. The primary innovation of our times is the stunning realization that for the first time in history, we will be able to collect literally everything – every word, every step, every thought, every breath and every heartbeat, of every person on planet Earth – and we can do it all from afar, without spooking the observed. When the technology juggernaut was unleashed in the health care sector, it came with an audacious philosophy stating that, once we are able to collect every bit of information about every single person at every moment in time and “mash” it all together, the world will be a better place. What was once basically a criminal endeavor, perpetrated by individuals in bits and pieces under the cover of darkness, has been elevated to the #1 aspirational goal of humanity, when administered in bulk by the State and its corporate partners. Bestowing renewed legitimacy on the age old debate about tradeoffs between individual rights to privacy and self-determination, versus tangible material benefits, such as safety, sustenance and medical attention, is the most significant contribution American health care is making to a changing world order.

In a recent JAMA opinion piece, physicians from Harvard University are attempting to drive home this innovative idea. First we are reminded of the spectacular benefits to humanity made possible when we go “beyond aggregate data and link information to individual people” as evidenced by the achievements of the NSA, Google and the Obama 2012 cybercampaign. Then in a beautiful graphic, the authors are illustrating how we would combine clinical data diligently collected by doctors, with Facebook, Google, Twitter, tracking devices, police records, grocery store purchases, employment records, genetic information and whatever else we can get our hands on (I would throw in the NSA data too), to “assemble a holistic view of a patient”.  To overcome the trifle technical and social barriers to progress, Drs. Weber, Mandl and Kohane are advising that it is time “to convene a public forum whereby the relevant stakeholders, including citizens, the health care community, and commercial data vendors could meet to frame the policy from which legislation and ultimately technical protections for big biomedical data linkage will devolve” [emphasis added]. This in and of itself is a rather innovative idea, seeing how in one fell swoop it dispenses with all the arcane complexities of the democratic process, while elegantly redefining the will of the people to be just another special interest on the same footing with data vendors.

Systems Innovation

In response to the emergence of new technology philosophies, the operational model of health care is now shifting to better position itself to take advantage of these innovations. A stethoscope wielding doctor is as poorly prepared to leverage the potential benefits of big datasets to humanity, as any individual patient focused on his or her own small and, let’s face it, inconsequential existence. The leadership role will fall to others. Three years ago, the President’s Council of Advisors on Science and Technology (PCAST) issued a landmark report advising the government on how to best facilitate the generation of Big Data in health care. Last week, the PCAST issued another report, supported by evidence from manufacturing and commercial aviation, recommending the application of Systems Engineering principles to health care to help big organizations and “communities” (i.e. bunches of poor people living in close proximity to each other) leverage their Big Data. Considering that American manufacturing is dead, and that flying coach on commercial airlines makes you wish you were dead too, one could be tempted to question this second round of massive taxpayer expenditures recommended by the PCAST. In all fairness though, the PCAST does place strong boundaries on government intervention which “should in no way, however, be a substitute for what the market can and should develop, i.e., for-profit organizations that provide training and skills to health-care systems”.

You should take a few minutes and read the PCAST report because too many of us are ignoring policy making processes, notices in the Federal Register, and public forums in name only, and even elections, leaving the same handful of very powerful people and their handpicked lackeys to misrepresent the wishes and interests of an entire nation. I will just point to two interesting examples cited by the report where systems engineering principles were applied with great success to health care. One is the VA system, and I find it perplexing that no one at the PCAST saw fit to edit that example out of the final report, after the VA chief was forced to resign in disgrace precisely over a systems engineering fiasco. The other was a truly effective initiative at Virginia Mason, which failed because the hospital saw its revenues tanking when it changed the way it was providing care for back pain. Somehow, the PCAST seems to be of the opinion that cheaper care can be provided without reduction in revenues for those selling care, and the way to achieve this alchemy based innovation is, you guessed it, to switch from fee for service to paying for a yet to be defined concept, called value.

Absent Innovation

The science of medicine is incomplete, yet there are no aspirational goals and no inspirational challenges geared towards pure scientific discovery. There are many initiatives aimed at painstakingly preventing or controlling chronic disease caused by reckless abandon to industrialization and our inability to police the greed of those who are now purporting to solve the health care problems they created, by introducing the same disastrous processes into the last bastion of humanity – caring for our bodies and our minds. And to all the empowered patients (or e-patients) out there, climbing every public barricade, screaming for their “damn data”, and demonizing every old-fashioned physician, while serving as grease for the wheels of our health care revolution, here are the results of your success.

According to Dr. Joseph Kvedar, the founder and director of Partners HealthCare’s Center for Connected Health, this is the future of medicine: “So I fully expect in 10 years your healthcare experience to be very personalized based on you allowing us to capture a lot of data from your device ….. the idea that we can capture your mood based on the number of texts you send and outgoing communications …..We’ll know your GPS tracking, all your mobile purchasing data and we can kind of figure out if you’re eating healthy. We’ll know if you’re drinking too much caffeine or too much alcohol. We’ll know a lot of things about you that we can start to serve up really compelling content to you that should be engaging enough — games, rewards, incentives, what have you in the background — that you will want to stay healthy”. As Forrest Gump would have said, that’s good, one less thing to worry about.

In other words, the “paternalistic” doctor, with his anachronistic stethoscope, strange concerns for privacy and ethics, and a ridiculous urge to lay hands on your body and look into your eyes, is being replaced by the unilateral decrees of a royal “we” of an invisible, machine augmented, superior intellect, presumably systems engineered to perfection, delivered by “smart” phone to a nation of feeble minded people who will be kept healthy by playing Veggie Crush all day.
Either we stifle this innovation now, or it will forever stifle every man, woman and child in this entire country, and perhaps the entire world.

Wednesday, May 14, 2014

As Health Care Learns and Grows…

While grappling with the costs and imperfections of our health care system in recent years, a multitude of experts in the field found it useful and enlightening to compare health care to a variety of more familiar industries, and to suggest that health care should adopt operational models that have been shown to work well in those other industries. From the financial industry, we learned that health care must be computerized. From the restaurant industry, we learned that health care must be standardized. Observing Starbucks, we concluded that clinicians must be taught a few things about customer service. Aviation brought us safety manuals for medical procedures, and NASCAR informed us about the superior power of disciplined teams of workers. The history of agriculture provided important lessons on government’s role in creating bigger and more efficient producers, and from the history of manufacturing we learned everything else we needed to know, from Six Sigma to Lean Toyota to focused factories, and how innovation must begin with cheap products and services that are good enough for all but the wealthy and the narrow minded.

As many of the lessons learned from these industries are being applied to health care, the results are starting to come in and most are shockingly disappointing. A group of researchers from Stanford University is reporting in the May issue of Health Affairs that “an increase in the market share of hospitals with the tightest vertically integrated relationship with physicians—ownership of physician practices—was associated with higher hospital prices and spending”.  A Harvard University paper in the same issue of Health Affairs is predicting that “ACA reforms could result in an additional 4.4-percentage-point increase in profit margins for hospital-based EDs compared to what could be the case without the reforms”. A very large study in Canada recently published in NEJM, found that “[i]mplementation of surgical safety checklists in Ontario, Canada, was not associated with significant reductions in operative mortality or complications”.  And yet both vertical integration and ACA reforms are continuing at a brisk pace.

Back in 2012, a large national study from UC Davis, published in JAMA Internal Medicine, found that “higher patient satisfaction was associated with less emergency department use but with greater inpatient use, higher overall health care and prescription drug expenditures, and increased mortality”. A more recent JAMA Surgery study from Johns Hopkins “suggests that patient satisfaction is not related to standard process-of-care measures that have long been used as markers of surgical quality”.  Also in JAMA Internal Medicine, researchers from the University of Chicago reported that in their study “71.1% of patients preferred to leave medical decision making to their physician” and the remaining 28.9 % of patients who preferred to make their own decisions “had increased LOS of 0.26 day and increased costs of $865”. Patient experience surveys are quickly becoming mandatory and the “patient decision aids” industry is booming.

Yes, the findings in almost every article cited above have been disputed, and a few generated notable literary altercations, none more acrimonious though, than the technology wars. Two years ago a study funded by the Agency for Healthcare Research and Quality (AHRQ) found that physicians in hospitals spent approximately an hour and a half each day interacting with EHRs, and that 16% of their notes along with 38% of nursing notes were never read by anybody. A year later, the American Journal of Emergency Medicine published a study showing that great strides have been made, and in the ED, 43% of physician time was spent interacting with EHRs and 28% was spent interacting with flesh and blood patients. A fascinating new paper from researchers at Northwestern University studied the gazing patterns of doctors during office visits and found that “physicians with EHRs in their exam rooms spend one-third of their time looking at computer screens, compared with physicians who use paper charts who only spent about 9% of their time looking at them”. The market for analyzing all the data collected in lieu of patient care is “poised to skyrocket” from the current $4.4 billion to well over $21 billion by 2020.

In a hot off the presses opinion piece in JAMA Internal Medicine, paid for by a charitable organization controlled by Sutter Health, the venerable Dr. Thomas Bodenheimer is advocating more substantive delegation of clinical tasks to medical assistants who, as a group, are “ethnically and linguistically diverse, and culturally concordant with a variety of patient populations” (I absolutely adore the English language), in order to meet increased demand for primary care and allow clinicians to “see more patients per day”. Predictably, Dr. Bodenheimer concludes that the “enhanced roles for medical assistants is an innovative approach”. Another innovation that is so new and exciting that University of Chicago researchers decided to write a Health Affairs paper about it even before study results were available, consists of primary care doctors who will be admitting and caring for their own patients when hospitalized. The grand innovation here seems to be that patients must first become very sick, presumably for lack of proper medical care, and then and only then, do they get a Comprehensive Care Physician to follow them through the numerous hospitalizations awaiting them. It is comforting to read that this oddly retrograde approach is not posing any theological difficulties with the Holy Scripture of health care reform – The Innovator’s Prescription – which is the embodiment of all we need to learn from retail, manufacturing, technology, etc.

There is no need to shake your head in utter disbelief, because there are very simple explanations to this cacophony of Casino style fun and games, where we all serve as chips and tokens. Yes, money is one explanation, but not the only one. It seems that in a headlong rush to fix things, many people with basically good intentions overlooked a few salient linguistic details.
First, the Marx-Schumpeter paradigm for capital accumulation is called “creative destruction”, not destructive creation, which means that before you take the wrecking ball to what is already there, you must have the new and tremendously improved stuff, working and spreading like wildfire. 
Second, “disruption” is a retrospectively affixed label to a novel business idea that worked surprisingly well, not a prospectively self-ascribed title used for everything people do after they have coffee in the morning. 
Third, business models conceived with an intention to defraud the public are commonly referred to as embezzlement, corruption, larceny or felony in general, and only rarely are they hailed as “innovations”. 
With so many divergent opinions on what ails health care and how to best provide a cure, can we maybe start by agreeing on the terminology we use to disagree with each other?